System76 support: Bwhahahah F@#K YOU

[EvilPenguin]

System76 support: Am I crazy, or is this a bit surreal? Customer questions followed by support responses.

http://www.reddit.com/r/linux/comments/ … his_a_bit/

~X(

[Freejack_]

yeah just because they offer Laptops and such with Linux does not make their customer service any better. I have owned a Sager, A Dell 1710, and now an Asus Republic of Gamers and I have always dealt with support with issues. With the Sager 3 days before the warranty went out I had video card issues, I emailed them and called them. They had me try a new driver. Things cleared up for 7 days. Then out it went. I called them up and they said simply we are sending you a box to ship it back to us at no charge even though the warranty is out. It came back 7 days later fixed and never had another issue for 4 years till I sold it. The dell Never had an issue, the Asus so far has been great. All these systems came with windows which was never run on them. They were loaded with Linux by me. also to give you a perspective the Sager was $3200.00, the Dell was $2600.00 the Asus was $1300.00. So over the years the equipment has gotten cheaper cost wise. Quality is what you always look for.

[linuxgnuru]

still, it’s better than Apple support who told my mom “in order to use new HP USB printer drivers, you should buy a new Mac laptop.” However, I was given (no way could I have had the moneys for this) a Bonobo Extreme but I have yet had to ask for tech support from them … yet…

[Venn Stone]

Laptop, meh! RENDERBOXEN!

While I hear good things about System76 I fear laptops. If they charge for return shipping you will eat it with a desktop.

[EvilPenguin]

WTF
http://www.reddit.com/r/linux/comments/ … his_a_bit/

Quote:

Full disclosure: I work for System76, and I’m the technician handling this customer’s case.
I think this screenshot is given entirely out of context. That said, if you prefer, you’re welcome to send the system back in its original condition and packaging, and we’d be happy to issue a full refund and you can buy something else.

then

Quote:

The shipping is your responsibility, as per our warranty policy: https://www.system76.com/home/warrantyandreturns/

[Freejack_]

Wow……..they don’t like their customers………..I was going to buy a unit from them recently, glad i didn’t.

[Sore_Loser]

I have HEARD that Zareason is a better place to getcher laptop. Desktops though? … Should always build your own.

Jus sayin’…

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